Should I Pay or Appeal Highview Parking? Know Your Rights

Have you received a parking ticket from Highview and are not sure what to do next? This page is here to help. Every month, over 32,000 people come to this site for advice about tickets and fines. It can feel a bit scary, but don’t panic.

In this guide, we’ll explain:

• Why you might get a Highview parking ticket.
• How Highview Parking sends you a parking charge.
• The difference between a parking charge and a penalty charge.
• How much a Highview parking fine might cost.
• If you can ignore a parking charge notice.

Our team knows it can be worrying to get a parking ticket, which is why we’re here to help you understand your rights and make the best decision about what to do next. Let’s get started on understanding your Highview parking ticket.

Why would you get a Highview parking ticket?

Private car park management companies like Highview are authorised to issue parking tickets when you commit an infringement. In short, if you don’t abide by the operator’s T&Cs, you risk getting a parking charge.

The sort of infringement that could earn you a parking fine include:

• Not paying to park
• Failing to park correctly
• Parking in a bay that’s for the disabled or families with children
• Leaving a vehicle parked over two bays
• Overstaying your time

You could get a parking charge on your car if there are parking attendants. Or the parking ticket could come through the post when an infringement is recorded on CCTV or ANPR.

How does Highview Parking know where to send a parking charge?

When there’s CCTV or ANPR in operation, an accredited management company can access the DVLA database. This is how the operator retrieves the details of a registered keeper.

The parking charge is sent to the registered keeper’s address through the post.

Is a Highview parking ticket enforceable?

Highview Parking tickets are not enforceable straight away. The company is a private car park operator that’s now part of the Nexus Group. So it’s really an invoice when they give you a parking charge. 

Operators can’t lawfully demand you pay the charge. That’s up to a court to rule you pay a parking charge. So, the operator must win a court case for a parking charge to be enforceable. Plus, the case is held in a small claims court!

Should you appeal against a Highview Parking ticket?

You can contest the parking charge when you feel it is wrong or unfair. The operator must consider an appeal providing you have a good reason to have the charge cancelled.

Plus, you must send in an appeal within a deadline, typically 28 days after it’s issued. However, always check the time limit, which can differ. For example, you could appeal the charge within two weeks, which is always worth considering.

You could still pay the reduced fine if the operator rejects your appeal!

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How do you appeal a Highview Parking fine?

You must appeal a Highview Parking fine in writing by filling out the operator’s online appeals form. Make sure you provide a valid excuse for cancelling the charge because, without a good reason, the operator will reject it.

You should get a response from the operator in around 35 days. Plus, everything is put on hold once the operator receives your appeal. So, you gain a little time by appealing a Highview Parking fine. That’s till the operator decides to reject or accept it.

What happens if Highview Parking rejects an appeal?

The operator sends you a letter rejecting your appeal, which must contain information detailing how you can escalate the appeal. In addition, as members of the British Parking Association (BPA), the operator must let you know how to take your appeal to the Private on Private Land Appeals (POPLA).

The independent appeals service is free to use. Plus, things remain on hold until a decision is made. Moreover, an appeals service decision is legally binding. So, if they rule in the operator’s favour, you’ll have to pay.

But if the appeals service upholds your appeal, the operator must cancel the parking charge.

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How to avoid paying Highview parking tickets

If you want to avoid paying a Highview parking ticket then you’ll need an airtight appeal.

The best way to perfect your appeal is getting a little advice from a Solicitor. I’d 100% recommend spending a fiver to get a trial of JustAnswer.

You can explain your situation in their chat and they’ll connect you with a Solicitor who can advise you and give you the best chance to win your appeal.

Click here to get the trial offer with JustAnswer.

Can I just ignore a parking charge notice?

No. Don’t ignore the fact you got a parking charge. Even when you feel it’s unfair. You have two options: to appeal the charge or pay it to avoid being taken to court.

What happens if you ignore a Highview Parking ticket?

The operator could start legal proceedings if you ignore and don’t pay a parking charge. But, first, you’ll get letters reminding you of the outstanding amount.

Next, you could get a Letter Before Action threatening court action. But the operator might instruct a debt collection agency. It means a debt collector chases you for the payment, not the operator.

It’s best not to let things get this far. So, never ignore a parking charge because it won’t go away.

How do you contact Highview Parking?

Since Highview merged with the Nexus Group, you should contact the operator on 020 7431 4001. Or you can email [email protected] if you have a general enquiry.

If you need to appeal a parking charge, you can send an email to the following address [email protected].