Contact
Thrifty Family is a trading name of MoneyNerd Limited. Use the details below for questions about our website, feedback, article corrections or the administration of an introduction.
General enquiries
Email [email protected].
For editorial enquiries, interviews or money-saving stories, email [email protected].
Include a short explanation and, where relevant, the page link or enquiry reference. Please do not send passwords, payment-card details or unnecessary financial or medical documents.
We use the information you provide to deal with your enquiry. Our Privacy Policy explains how we use personal data and your rights.
Looking for debt advice?
Thrifty Family does not provide debt advice, assess which debt solution is suitable for you or recommend debt solutions. Our general inbox is for administrative and website enquiries.
To request an introduction to The Debt Advice Service, use our debt enquiry form. You can also contact The Debt Advice Service directly.
MoneyNerd Limited (FRN 978681) is an Introducer Appointed Representative of Pacific Financial Solutions Limited. The Debt Advice Service is a trading style of Pacific Financial Solutions Limited (FRN 688034), which is authorised and regulated by the Financial Conduct Authority.
The Debt Advice Service’s debt advice is free and you do not have to proceed. Fees may be payable if you enter into a formal debt solution, and your credit rating may be affected. MoneyNerd Limited may receive a fee for referrals made to The Debt Advice Service.
For free, impartial guidance and access to free debt advice, use MoneyHelper’s debt advice locator.
An existing application or service
For an update on an application, advice or a product provided by another firm, contact that provider using the details in its correspondence. If your question concerns our introduction, contact us using the general email above.
Make a complaint
Email [email protected] or write to us at the address below. Our Complaints Procedure explains who will handle your complaint and the escalation routes available. You do not need to use a particular form or special wording.
Privacy and your information
For privacy questions, data protection rights requests or complaints about how MoneyNerd Limited uses your information, email [email protected] or write to us.
Help contacting us
If you need information in a different format or help making an enquiry or complaint, tell us by email or post. You can ask someone to contact us on your behalf. We may need to check their authority before sharing personal information.
Write to us
MoneyNerd Limited (Thrifty Family)
The Grange
Grange Road
Malvern
WR14 3HA
MoneyNerd Limited is registered in England and Wales, company number 12915403. This is our registered office and postal contact address.