Contact | Janine Marsh | Thrifty Family

Thrifty Family is a trading name of MoneyNerd Limited. Use the details below for questions about our website, feedback, article corrections or the administration of an introduction.

Our general inbox is for administrative and website enquiries. Thrifty Family does not provide personal debt advice.

Website and general enquiries

For website queries, feedback, article corrections or questions about our introduction service, email [email protected].

Email Thrifty Family

For editorial enquiries, interviews or money-saving stories, email [email protected].

Include a short explanation and, where relevant, the page link or enquiry reference. Please do not send passwords, payment-card details or unnecessary financial or medical documents.

We use the information you provide to deal with your enquiry. Our Privacy Policy explains how we use personal data and your rights.

An existing application or service

For an update on an application, advice or a product provided by another firm, contact that provider using the details in its correspondence. If your question concerns our introduction, contact us using the general email above.

Looking for debt advice?

Thrifty Family does not provide debt advice, assess which debt solution is suitable for you or recommend debt solutions. Our general inbox is for administrative and website enquiries.

MoneyNerd Limited (FRN 978681) is an Introducer Appointed Representative of Pacific Financial Solutions Limited. The Debt Advice Service is a trading style of Pacific Financial Solutions Limited (FRN 688034), which is authorised and regulated by the Financial Conduct Authority.

The Debt Advice Service’s debt advice is free and you do not have to proceed. Fees apply to some debt solutions, and your credit rating may be affected. MoneyNerd Limited may receive a payment from The Debt Advice Service if someone we introduce goes on to enter an IVA or debt management plan. The amount can differ between solutions. Thrifty Family does not make the recommendation.

For free, impartial guidance and access to free debt advice, use MoneyHelper’s debt advice locator.

If you complete our form and agree to an introduction, we may share your details with The Debt Advice Service so its team can contact you about your enquiry. Completing the form does not mean you qualify for a particular debt solution.

Request an introduction to The Debt Advice Service

You can also contact The Debt Advice Service directly. Check its website for current opening hours.

Make a complaint

Email [email protected] or write to us at the address below. Our Complaints Procedure explains who will handle your complaint and the escalation routes available. You do not need to use a particular form or special wording.

Privacy and your information

For privacy questions, data protection rights requests or complaints about how MoneyNerd Limited uses your information, email [email protected] or write to us.

Help contacting us

If you need information in a different format or help making an enquiry or complaint, tell us by email or post. You can ask someone to contact us on your behalf. We may need to check their authority before sharing personal information.