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How to appeal a ticket
How to appeal a parking ticket

Two Contact Numbers to Speak to Parkingeye on the Phone

Janine Marsh Thrifty Family
Janine Marsh Thrifty Family

Janine Marsh

Financial Expert

Janine is a financial expert who supports individuals with debt management, cost-saving resources, and navigating parking tickets.

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· Feb 29th, 2024
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Speak to Parkingeye on the Phone

Have you been given a fine by ParkingEye and need to get in touch with them? You’re not alone. Each month, over 32,000 people visit this site for advice on tickets and fines.

This can feel stressful, but don’t worry. In this article, we will guide you through:

  •  Who ParkingEye is and why they give fines
  •  How to talk to someone at ParkingEye
  •  Ways to win an appeal against a ParkingEye fine
  •  Understanding if ParkingEye’s fines are legal
  •  What could happen if you ignore ParkingEye

We know it can feel hard to get a fine, and we’re here to help you. So, take a deep breath, and let’s learn how you can deal with your ParkingEye fine.

Do You Have to Pay?

In some circumstances, you might have a legitimate reason not to pay your fine.

It’s a bit sneaky, but the last time I needed legal advice, I paid £5 for a trial to chat with an online solicitor called JustAnswer.

Not only did I save £50 on solicitor feeds, I also won my case and didn’t have to pay my £271 fine.

Chat below to get started with JustAnswer

In partnership with Just Answer.

Why is it so difficult trying to speak to someone at ParkingEye?

Speaking to a human at ParkingEye shouldn’t be as difficult as it really is. For starters, if you click on the ParkingEye contact page on their website, it gives no way to contact you. Instead, it tries to palm you off onto FAQs and other pages.

This is quite common for companies that really don’t want to speak to their “customers”. It may also be because the company doesn’t have the budget to provide extensive customer service, which probably isn’t the case for one of the UK’s most successful car park management companies. 

They also know that most calls they would receive are probably going to be from angry motorists who have received a parking ticket. So, instead of making it easy to contact them to discuss this, they provide a detailed page on how to make such an appeal. 

How do I speak to someone at ParkingEye?

The only number that is known to work if you want to speak to someone at ParkingEye is 0330 555 4444. To speak to someone you will need to enter your parking ticket number. 

There is also this number that was posted on an online forum in 2014:

How do I speak to someone at ParkingEye

Source: https://forums.moneysavingexpert.com/discussion/4909222/parking-eye-phone-number 

When I tried the numbers above myself, both numbers took me to an automated menu for ParkingEye.

Resolver states that Parking Eye won’t respond to generic queries over the phone and you will need to write to them or use the online portal which is used to pay or appeal the ticket. 

So, there is a chance you may not get to speak with someone at Parking Eye by calling the above numbers. 

Successful Appeal Case Study


Initial Fine £100
Additional Fees £171
Total Fine £271

The Appeal Process

Scott used JustAnswer, online legal service to enhance his appeal. The trial of this cost him just £5.

Total Fine £271
Cost of legal advice £5

JustAnswer helped Scott craft the best appeal possible and he was able to win his case.

Scott’s fine was cancelled and he only paid £5 for the legal help.

Get started

In partnership with Just Answer.

But, do you need to speak to someone at ParkingEye?

The good news is that you don’t need to speak with anyone at ParkingEye to make an informal or formal parking ticket appeal. So you can fight back without picking up the phone. But you will need to make the appeal within 28 days. 

Is ParkingEye legally enforceable?

Private parking tickets can be enforced by the County Court if the vehicle owner refuses to pay and legal action is taken. 

However, it’s often unknown whether the car parking management company will pursue litigation or not. And the judge will need to agree that the fine should be paid. 

This can be quite difficult to wrap your head around, which is why I already wrote a blog on the subject of enforcing private car park fines

What happens if I ignore ParkingEye?

If you ignore Parking Eye they might take legal action to make you pay, or you may just keep receiving threats of court action and see penalties get added to the alleged amount owed

On the other hand, they might take legal action which could make you subject to a court order to pay. Moreover, the debt will increase during this process.

It will increase even further if you still refuse to pay and have to deal with bailiffs. That’s right, Parking Eye could then ask to enforce the debt using bailiffs and they might even be able to apply for money to be taken from your wages to clear the debt and any accumulated interest on it. 

Getting the support of a Solicitor can take a huge weight off your mind.

Get started

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Should I pay a parking fine from ParkingEye?

To 100% avoid the risk of being subject to a court claim and a bigger debt, you may want to pay the fine. 

But before you do that, you can exercise your right to make a parking ticket appeal. I’ll come back to this later.

Because before you make a claim, many people try to speak to a real human at ParkingEye, which has proved more difficult than you would expect.  

Good excuses for a private parking ticket appeal

To make your first appeal, you simply have to send a letter stating why you want to appeal and provide as much proof as possible. I’ve created a free letter template to save you time and get your letter right. 

There are also lots of great reasons to make an appeal and win, such as:

  1. Inadequate parking signage
  2. Only overstaying by 5 minutes or less
  3. Breaking down or being in an emergency situation

What happens if your appeal gets rejected?

If ParkingEye rejects your appeal you can take the matter further by making the appeal to POPLA instead. This is an independent panel which will look at the facts and either tell you to pay or tell ParkingEye to rip up the ticket. 

Hire a Parking Solicitor for less than a coffee.

If you’re thinking about appealing your parking ticket then getting some professional advice is a good idea.

Getting the support of a Solicitor can make your appeal much more likely to win.

For a £5 trial, Solicitors from JustAnswer can look at your case and help you create an airtight appeal.


Get started

In partnership with Just Answer.

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The authors
Janine Marsh Thrifty Family
Janine is a financial expert who supports individuals with debt management, cost-saving resources, and navigating parking tickets.