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How to appeal a ticket
How to appeal a parking ticket

Parking Eye Complaints – How to Submit Your Complaint

Janine Marsh Thrifty Family
Janine Marsh Thrifty Family

Janine Marsh

Financial Expert

Janine is a financial expert who supports individuals with debt management, cost-saving resources, and navigating parking tickets.

Learn more about Janine
· Mar 2nd, 2024
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parking eye complaints

Have you got a parking ticket from Parking Eye? You’re not alone. Each month, more than 32,000 people visit this site for advice on parking tickets and fines. It can be confusing and scary, but there’s no need to worry.

In this article, we’ll help you to understand:

  • Who Parking Eye are and why they give parking tickets.
  • How to make a complaint to Parking Eye.
  • The steps to beat an Automatic Number Plate Recognition (ANPR) parking ticket.
  • How to make a complaint to Ombudsman Services.
  • What happens after you make a complaint.

Our team knows how it feels to get a parking ticket, and we’re here to support you. So, take a deep breath, and let’s learn more about how you can make a complaint about Parking Eye.

Do You Have to Pay?

In some circumstances, you might have a legitimate reason not to pay your fine.

It’s a bit sneaky, but the last time I needed legal advice, I paid £5 for a trial to chat with an online solicitor called JustAnswer.

Not only did I save £50 on solicitor feeds, I also won my case and didn’t have to pay my £271 fine.

Chat below to get started with JustAnswer

In partnership with Just Answer.

How do you beat ANPR parking?

You have to appeal within 28 days and provide valid reasons for having a parking charge cancelled. This includes photos and other relevant proof.

So, how do you file a Parking Eye complaint?

If you believe Parking Eye is not treating you fairly, you can complain to the operator. Moreover, the operator must take your complaint seriously and respond promptly (which is not always the case!).

Moreover, the operator should try to resolve your complaint with as little fuss as possible. However, when Parking Eye doesn’t respond or treat you fairly when you complain, you have the right to escalate things.

Why would you complain to Parking Eye?

You might want to complain about Parking Eye for many reasons. For example, maybe you appealed against a parking charge notice, and the operator rejected it. If so, a process allows you to file an appeal with an independent appeals adjudicator.

That said, if the adjudicator doesn’t accept your appeal against a Parking Eye decision, you can contact Ombudsman Services

The Ombudsman resolves disputes and works for hand in hand with the British Parking Association (BPA).

Parking Eye is a BPA member and should abide by its code of practice!

How to avoid paying Parking Eye parking tickets

If you want to avoid paying a Parking Eye parking ticket then you’ll need an airtight appeal.

The best way to perfect your appeal is getting a little advice from a Solicitor. I’d 100% recommend spending a fiver to get a trial of JustAnswer.

You can explain your situation in their chat and they’ll connect you with a Solicitor who can advise you and give you the best chance to win your appeal.

Click here to get the trial offer with JustAnswer.

What is Parking Eye’s complaint procedure?

Parking Eye has a dedicated complaints department which says a lot about the number of complaints against the operator!

The complaints department should deal with your complaint as quickly as possible. But when you find they are not helpful, you should escalate the matter sooner rather than later.

Parking Eye should deal with your complaint promptly. It shouldn’t take longer than 6 to 8 weeks for them to resolve the issue. Always stay in touch with the complaints department throughout the process. It keeps them on their toes!

You’ll get a deadlock letter from the complaints department once a decision is made. The letter typically contains Parking Eye’s final offer with details on how to contact the Ombudsman.

You should immediately contact the Ombudsman if you’re unhappy with how Parking Eye responded to your complaint!

Successful Appeal Case Study


Initial Fine £100
Additional Fees £171
Total Fine £271

The Appeal Process

Scott used JustAnswer, online legal service to enhance his appeal. The trial of this cost him just £5.

Total Fine £271
Cost of legal advice £5

JustAnswer helped Scott craft the best appeal possible and he was able to win his case.

Scott’s fine was cancelled and he only paid £5 for the legal help.

Get started

In partnership with Just Answer.

How do you file a complaint with Ombudsman Services?

There’s a process to follow before you file a complaint with Ombudsman Services, which is as follows:

  • Get in touch with Parking Eye and allow them time to resolve the issue following the operator’s complaints procedure
  • Gather as much evidence as possible in support of your complaint against the operator
  • Keep all the correspondence Parking Eye sends you and which you send the operator
  • Note down the names of all the people at Parking Eye you spoke to on the phone

The more evidence you have to give to the Ombudsman, the stronger your case will be.

You can contact the Ombudsman if you get a deadlock letter from Parking Eye and are unhappy with the operator’s decision.

You’ll need to provide the following information:

  • Details of the issue you’re facing with the operator
  • Evidence in support of your complaint
  • Your personal details

The more information and evidence you provide, the faster the Ombudsman can come to a decision.

What proof does the Ombudsman need?

Try to give as much evidence as you can to the Ombudsman. It could include:

  • When and where Parking Eye gave you a ticket
  • Copies of all correspondence between you and the operator
  • The names of all the people at Parking Eye you spoke to
  • Any other supporting evidence relevant to your complaint

What happens once you contact the Ombudsman?

The Ombudsman processes your complaint and sends details to Parking Eye’s complaint department. This can usually prompt the operator to resolve the issue. Moreover, it could lead to an early resolution.

If Parking Eye makes an offer, the operator notifies the Ombudsman. However, you can check the outcome of your appeal just by accessing the Ombudsman portal.

What happens after I accept a resolution?

Parking Eye is obliged to comply when you accept a resolution. Moreover, an Ombudsman in-house team ensures a resolution gets implemented.

You could take the operator to court if they don’t comply with a resolution in an acceptable amount of time! But this is rarely necessary.

Want to know more about your consumer rights?

You have specific rights which are outlined in the Consumer Rights Act 2015

These rights protect you against:

  • Contract problems
  • Poor service
  • Faulty/defective goods

You can’t contact the Ombudsman if your case is about to go to court or has already been heard in court!

Getting the support of a Solicitor can take a huge weight off your mind.

Get started

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How do you contact the Parking Eye complaints department?

You can contact the Parking Eye complaints department in the following ways:

  • By post to PO Box 565, Chorley, PR6 6HT
  • By calling 0330 555 4444
  • By emailing the operator

What advice and help is there about Parking Eye complaints?

Need more help and advice about Parking Eye complaints when the Ombudsman can’t?

Then get in touch with the following organisations:

Parking Eye Complaints. Are they taken seriously?

Parking Eye must take all complaints they receive seriously. You can take the matter further if the operator doesn’t respond in a timely fashion. The same applies if Parking Eye doesn’t deal with your complaint correctly.

Parking Eye has received a ton of bad press in recent years. Motorists have resorted to contacting the likes of the BBC and Which on how the operator treated them.

First on your list of priorities is to contact the Ombudsman to ask if they can help you. Next, gather as much evidence as possible to strengthen your case against Parking Eye!

Thanks for taking the time to read my post on Parking Eye complaints. I hope the information helps you resolve the matter in your favour.

Hire a Parking Solicitor for less than a coffee.

If you’re thinking about appealing your parking ticket then getting some professional advice is a good idea.

Getting the support of a Solicitor can make your appeal much more likely to win.

For a £5 trial, Solicitors from JustAnswer can look at your case and help you create an airtight appeal.


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In partnership with Just Answer.

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The authors
Janine Marsh Thrifty Family
Janine is a financial expert who supports individuals with debt management, cost-saving resources, and navigating parking tickets.